Return Policy
Last Updated December 01, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
GreenSoul Organics
Attn: Returns
RMA #
Shop 2 46-50 Old Princes Highway
Beaconsfield, Victoria 3807
Australia
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.EXCEPTIONS
The following items cannot be returned or exchanged:
● Perishable Foods
● Cosmetics
● Under Garments
● Supplements
For defective or damaged products, please get in touch with us at the contact details below to arrange a refund or exchange.
Please Note
● A 5% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, don't hesitate to get in touch with us at:
03 9796 1650