Click and Collect
Click FAQ
Q. What are the charges for Click and Collect?
A. Click and Collect is a service provided by GreenSoul Organics free of charge to you.
Q. When is payment taken for my order?
A. Once you have put your items in your shopping cart and entered the Checkout section, you will enter your delivery preferences and details. You will need to select "STORE PICKUP". After this, you will reach the Payment section where your credit card information or other payment method details will be taken and payment processed.
COLLECTION POINT
Q. Where do I collect my order from?
A. Your collection instructions and location is specified in your invoice and order confirmation however if you still need help don't hesitate to get in touch with the store by calling us on 03 9796 1650, leaving us a message quick message or emailing us at [email protected]. Our address is Shop 2 46-50 Old Princes Hwy, Beaconsfield Victoria 3807.
COLLECTING FAQs
Q. How do I know when to collect my order?
A. Your collection instructions are specified at the time of purchase. Often you are able to choose a collection time slot that suits you, with a specified time frame to allow you to pick up your shopping at any time within that window.
Q. What do I need to bring when I collect my order?
A. You will need your order number and sometimes a copy of the order confirmation. If you have lost or misplaced your order number or in some instances, the confirmation email doesn't come through, please contact us directly to resolve it.
Q. What if I am late for collecting my order?
A. There is a danger that your order may be cancelled if you are outside the specified time window for collection, so it is best to contact the store and let them know that you still intend to collect your order. This will allow them to keep your order for you. Beware of leaving your order too long before collection, mainly if it contains any time-sensitive items, for example, perishable or frozen goods, etc. as the quality may be affected.
Q. What happens if I forget to collect my order?
A. You will be sent reminders that your order is ready for collection until you collect it. We will hold the items for you for a certain period before returning them to stock and refunding you using the payment method used when you placed the order. Some items such as perishable items maybe not receive a refund because they may not be able to be restocked. We can also organise delivery if that is convenient. However, you will be charged for delivery separately.
Q. What if I want somebody else to come and collect for me?
A. If you need someone else to collect your items, you will have to share the collection details with that person and often notify the store that somebody else will pick up your purchases. Your nominated collector will need to know the location, date and time for collection and the details of your order. Please beware of sharing your personal information. Always make sure you send a trusted person to collect your shopping.
Q. What if I need to change or cancel my Click-and-Collect order?
A. At the time of order, you may be informed of an 'order cut-off time'. It may be on screen or given in the confirmation email that you receive. This is the time until you can change or cancel your order without incurring any costs. After this cut-off time, you may be required to pay a cancellation fee.
GENERAL FAQs
Q. Isn't it better to come in and choose the items myself?
A. Our staff members who select items for a Click-and-Collect order are experienced staff familiar with the full range of items sold at GreenSoul Organics. They pick items to satisfy your order, noting any notes you may have added regarding additional or specific requirements, brands, etc. Your items are then carefully packed and stored ready for your collection.
Q. What about re-ordering?
A. One of the best aspects of purchasing using Click-and-Collect is that the online store often remembers your previous orders and allows you to simply add any of those items you require into your shopping basket the next time you order. This makes repeat ordering very easy and saves you even more time when making regular purchases!
Q. What if I have special requirements?
A. Please get in touch with us directly or write to us if you have special requirements, for example, if you need to ensure an item of fresh produce is ripe now or ready for use in 2 days, etc.
Q. What about refunds and returns?
A. Contact us within 24 hours of the order being received for a refund or exchange if you return items to the store. Each case may differ, so please refer to the store's Returns Policy for specific details.